General
At Crestpoint University, we respect the privacy of every individual who visits our website, requests information, or responds to our promotions. This policy applies to all information collected or submitted on our website and explains our practices regarding the way this information is collected and used.
Personal Information You Provide Voluntarily
Personal information such as your name, address, phone number, and/or email address is not collected when you visit the Crestpoint University website unless you choose to voluntarily provide that data by filling out a form requesting information or by completing an online enrollment agreement. Personal information you provide voluntarily may be used for the following purposes:
- To contact you using various methods such as e-mail, texting, written correspondence, and telephone to respond to your request for information or enrollment.
- To assess and better understand your needs and how we can improve our educational services.
Your personal information will be kept confidential and will only be used in support of your relationship with Crestpoint University.
Information We Collect Automatically
In addition to information you provide voluntarily, there is some information about you that we may collect automatically that is not personally identifiable. This information may include:
- The type of Internet browser you use.
- Your computer's operating system.
- The navigation path that brought you to our website.
- The date and time of your visit.
- The pages you visited on our site.
This data is used for the purpose of analyzing our website traffic, managing the site, and providing feedback regarding the site's usefulness.
Privacy
The Federal Family Educational Rights And Privacy Act of 1974 (Public Law 93-380) gives each student the right to know the following: what type of student records are maintained; who has access to these records and for what purpose; what are the procedures to access and review one's own records; how to amend any record which is inaccurate or misleading; and the cost of reproducing copies of records from one's own file.
At Crestpoint, your academic records, including your course grades and assignment and exam results, are maintained indefinitely. The assignments and exams themselves may be maintained in our database and available to active students and alumni, but Crestpoint makes no warranty as to their maintenance or the student's ability to retrieve them. Students wishing to save their own assignments or exams are strongly encouraged to save them on their own computers and to please not rely on the Crestpoint servers to maintain original copies of their assignment and exam submissions.
Crestpoint staff (including academic advisors) and Crestpoint faculty have access to your academic records for any school-related purpose. Any student may access his or her academic records at any time by logging in to his or her Crestpoint student account. Students who were once enrolled but are now de-activated will still maintain access to their own academic records (i.e., courses taken and course grades) and their tuition and payment ledger.
If you notice anything about your records that you believe is inaccurate or misleading, please contact Amy Dubitsky at amy@crestpoint.edu or 800-371-6105 x 122 with as much detail and specificity as possible and we will investigate the matter as expeditiously as possible.
Students may access and print their own academic records through Crestpoint's website at no cost. You may also ask to be emailed an unofficial copy of your transcript at no cost.
A student also has the right to control the distribution of information to others with the following exceptions: faculty and administrative staff of the school; local, state, and federal regulatory authorities; accrediting agencies; parent of dependent student; and release of information pertaining to health emergencies. A student who has questions or concerns regarding compliance with the Privacy Act is encouraged to contact the president of the school at (800) 371-6105. Crestpoint reserves the right to release certain directory information. Former students of Crestpoint have the opportunity to limit the release of directory information by notifying the office of student services in writing. Students are eligible under the act to file a complaint with the address below if they believe that the institution did not comply with the requirements of the Act:
U.S. Department of Education Family Policy and Regulations Office
Federal Office Building, Number 6
400 Maryland Avenue, S.W.
Washington, D.C. 20202
Crestpoint University maintains compliance with the Family Educational Rights and Privacy Act (FERPA) of 1974 (amended in January 1975 and appearing in its final form in June 1976). FERPA defines requirements designed to protect students' privacy concerning their educational records. The disclosure includes students' rights and the procedure to review their records and correct inaccuracies. Generally, student records will not be released to a third party without written authorization from the student, a lawfully issued subpoena or by judicial order.
Educational records pertain to all records an institution maintains about a student. A student who has questions or concerns regarding compliance with the Privacy Act is encouraged to contact the president of the school at (800) 371-6105 x 101. Crestpoint reserves the right to release certain directory information. Former students of Crestpoint have the opportunity to limit the release of directory information by notifying the student services director in writing.
Financial Privacy Notice (Gramm-Leach-Bliley Act Disclosures)
Crestpoint University is committed to protecting the confidentiality and security of our students' financial information. Because the University administers Title IV federal financial aid and offers tuition payment plans, we are subject to the Gramm-Leach-Bliley Act (GLBA). This section explains how we collect, use, and protect your Nonpublic Personal Information (NPI).
Information We Collect
To process financial aid applications and manage tuition payments, we collect financial NPI that includes, but is not limited to:
- Information you provide to us: Social Security numbers, dates of birth, household income, and tax information provided on financial aid documents (such as the FAFSA or verification forms).
- Information from your transactions: Account balances, tuition payment history, and credit/debit card information (which is securely tokenized).
- Information from third parties: Institutional Student Information Records (ISIRs) received from the U.S. Department of Education.
How We Share Your Information
Crestpoint University does not sell your financial information to third parties. We only disclose your NPI as permitted or required by law, and strictly for the purpose of facilitating your financial services or recovering outstanding balances. We share necessary data with:
- Government Agencies: The U.S. Department of Education to process and administer Title IV federal student aid.
- Service Providers: Authorized third-party payment processors (such as PayPal Manager and Chase Paymentech) and financial software vendors that assist in processing your tuition payments and financial aid. These vendors are contractually obligated to maintain strict GLBA security safeguards.
- Collection Agencies: In the event of a delinquent account or outstanding unpaid balance, we may share necessary contact and financial information with authorized third-party collection agencies, such as SIMM Associates, strictly for the purpose of debt recovery.
Former Students
Our privacy policies and data protection standards apply equally to all current students, graduates, and withdrawn students. If your relationship with Crestpoint University ends, we will continue to protect your financial information as described in this notice and will securely dispose of your NPI in accordance with our internal data retention schedules and federal regulations.
Our Security Safeguards
We take your cybersecurity seriously. Crestpoint University maintains robust physical, electronic, and procedural safeguards that comply with federal regulations to protect your nonpublic personal information from unauthorized access, use, or disclosure. Access to your financial data is strictly limited to authorized University personnel who require it to perform their official duties.
Contact Information
If you have any questions regarding this privacy policy or would like to have your personally identifiable information modified or deleted from our records, please write to us at:
Crestpoint University
717 E Maryland Ave
Phoenix AZ 85014-1561
