Crestpoint University encourages students to contact staff and/or faculty directly with questions or concerns. A student with a grievance should first attempt to resolve it directly with Crestpoint. Students are encouraged to use the Crestpoint internal grievance procedure (outlined below) or discuss the problem with an instructor. A student who has a complaint that cannot be worked out with his or her instructor, mentor, or the applicable Crestpoint staff or faculty member, should contact the following Crestpoint Supervisory Staff Members:
- Amy Dubitsky, Crestpoint Director of Compliance (amy@crestpoint.edu or 800-371-6105 x 122), for administrative matters, including those involving enrollment, course enrollment or financial aid
- Stephen Haas, Crestpoint Dean (shaas@crestpoint.edu or 800- 371-6105 x 104), for academic matters
Crestpoint Supervisory Staff Members will review all forwarded student issues and provide concrete response to the student within fifteen (15) business days. If the student grievance is not resolved after the above steps, the student may appeal via a formal written grievance letter. Formal grievances should be filed in a timely manner. The student must clearly state the nature of the grievance, attach copies of any supporting materials (e.g. enrollment agreement, transcript, e-mails, etc.), evidence of prior attempted resolution, and the specific relief sought. The student should retain original copies of supporting materials. The formal grievance must be dated and signed by the student filing the grievance. Grievance letters should be mailed by certified mail, return receipt requested, to:
Director of Student Services
Crestpoint University
717 E. Maryland Ave
Phoenix, AZ 85014
Within three business days of receipt of the letter, the student services director will forward a copy to the school president. The school president and student services director or education director will discuss the allegations within three business days of the president’s receipt of the letter. The matter will be referred to a panel of three members drawn from Crestpoint’s faculty and management. If the complaint concerns an Crestpoint staff or faculty member, the Crestpoint member will be granted five (5) business days to provide a response. The panel will, by majority vote, decide to what remedy, if any, the student is entitled. The student services director will mail a response to all formal grievance letters to the student within thirty (30) business days of receipt of the formal written grievance. Only the school President shall have the authority to override the determination of this panel.
If the complaint cannot be resolved through the Crestpoint grievance procedure, the student may file a complaint with the Distance Education Accrediting Commission or the Arizona State Board for Private Postsecondary Education.
Distance Education Accrediting Commission
1101 17th Street NW
Suite 808
Washington, DC 20036
202-234-5100
http://www.deac.org.
Arizona State Board for Private Postsecondary Education
1740 W. Adams Street, Suite 3008
Phoenix, AZ 85007
602-542-5709
https://ppse.az.gov/document-category/complaints.
SARA Complaint Process
The Arizona SARA Council has jurisdiction over Arizona SARA-approved institutions, including Crestpoint, in relation to non-instructional complaints by distance education students residing outside Arizona. Instructional complaints, such as grade grievances, are not reviewed by the Council and should not be submitted for review. Prior to registering a non-instructional complaint with the Arizona SARA Council, the student/complainant must complete Crestpoint's complaint process, as listed above, and the Arizona State Board for Private Post Secondary Education's complaint process at https://ppse.az.gov/document-category/complaints. Non-instructional complaints may be submitted here.
Students also have the right to contact state authorization or accrediting agency contacts for specific issues.
State Licensure Agencies
In compliance with the U.S. Department of Education, under the provisions of 34 C.F.R. 668.43 (b), Crestpoint provides its enrolled or prospective students with contact information for filing complaints with the relevant State official or agency that would handle a student’s complaint, regardless of whether the State regulates the institution.
Alabama
Alabama Commission on Higher Education
P.O. Box 302000
Montgomery, AL 36130-2000
Click Here
Alabama Department of Postsecondary Education – Private School Licensing Division
P.O. Box 302130
Montgomery, AL 36130-2130
Click Here
Alaska
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
Click Here
Arkansas
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
Click Here
California
California Bureau for Private Postsecondary Education
P.O. Box 980818
West Sacramento, CA 95798-0818
Click Here
Colorado
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
Click Here
Connecticut
Academic Affairs and Student Services
Office of Higher Education
450 Columbus Boulevard, Suite 510
Hartford, CT 06103-1841
Click Here
Delaware
Delaware Department of Education
401 Federal Street
Dover, Delaware 19901
Click Here
District of Columbia
Higher Education Licensure Commission – Postsecondary Education
Office of the State Superintendent of Education
1050 First St. NE, 5th Floor
Washington, DC
Click Here
Florida
Florida Department of Education
Postsecondary Reciprocal Distance Education
Commission for Independent Education
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Click Here
Georgia
Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
Click Here
Hawaii
Office of Consumer Protection - Department of Commerce and Consumer Affairs
235 South Beretania Street, Room 801
Honolulu, HI 96813-2419
Click Here
Idaho
Idaho State Board of Education - State Coordinator for Private Colleges & Proprietary Schools
650 West State Street, Suite 307
Boise, Idaho 83720-0037
Click Here
Illinois
Illinois Board of Higher Education
1 N. Old State Capitol Plaza, Suite 333
Springfield, IL 62701-1377
Click Here
Indiana
Indiana Commission on Proprietary Education
302 West Washington Street, Room E201
Indianapolis, IN 46204
Click Here
Click Here
Iowa
Iowa College Student Aid Commission
475 SW Fifth St., Suite D
Des Moines, IA 50309
Click Here
Kansas
Kansas Board of Regents
1000 SW Jackson, Suite 520
Topeka, KS 66612-1368
Click Here
Kentucky
Kentucky Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
Click Here
Kentucky Commission on Proprietary Education
300 Sower Boulevard, 4th Floor
Frankfort, KY 40601
Click Here
Louisiana
Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
Click Here
Maine
Maine Department of Education
23 State House Station
Augusta, Maine 04333-0023
Consumer Protection Division of the Office of the Maine Attorney General
Click Here
Maryland
Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
Click Here
Massachusetts
Massachusetts Board of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
Click Here
Michigan
Michigan Department of Licensing and Regulatory Affairs
CSCL/Complaints
PO Box 30018
Lansing, Michigan 48909
Click Here
Minnesota
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
Click Here
Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
Click Here
Commission on Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211
Click Here
Missouri
Missouri Department of Higher Education
P.O. Box 1469
Jefferson City, MO 65102-1469
Click Here
Montana
Montana University System –Office of the Commissioner of Higher Education
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
Click Here
Nebraska
Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
Click Here
Nevada
Nevada Commission on Postsecondary Education
8778 South Maryland Parkway Suite 115
Las Vegas, Nevada 89123
Click Here
New Hampshire
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
Click Here
New Jersey
New Jersey Commission on Higher Education
P.O. Box 542
Trenton, NJ 08625-0542
Click Here
New Mexico
New Mexico Higher Education Department
2048 Galisteo Street, Suite 4
Santa Fe, NM 87505-2100
Click Here
New York
New York State Education Department
Office of College and University Evaluation
EBA Room 960
89 Washington Avenue
Albany, NY 12234
Click Here
North Carolina
North Carolina PostSecondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road
Chapel Hill, NC 27514
Click Here
North Dakota
North Dakota University System
600 East Boulevard Avenue, Dept. 215
Bismarck, ND 58505-0230
Click Here
Ohio
Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215
Click Here
Ohio State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215
Click Here
Oklahoma
Oklahoma State Regents for Higher Education – Academic Affairs Office
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
Click Here
Oklahoma Department of Career and Technology Education
1500 West 7th Avenue
Stillwater, OK 74074-4398
Click Here
Oregon
Office of Degree Authorization
255 Capitol St. NE
Salem, OR 97310
Click Here
Pennsylvania
Pennsylvania Department of Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333
Click Here
Puerto Rico Council on Higher Education
P.O. Box 1900
San Juan, PR 00910-1900
Click Here
Rhode Island
Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Boulevard Suite 200
Warwick, RI 02886
Click Here
outh Carolina
South Carolina Commission on Higher Education –Academic Affairs
1122 Lady Street, Suite 300
Columbia, SC 29201
Click Here
South Dakota
Office of the Attorney General – Division of Consumer Protection
1302 East Hwy 14 Ste 3
Pierre SD, 57501
Click Here
Tennessee
Tennessee Higher Education Commission – Division of Postsecondary School Authorization
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243-0830
Click Here
exas
Texas Workforce Commission
101 East 15th Street, Room 226T
Austin, Texas 78778-0001
Click Here
Texas Higher Education Coordinating Board
1200 East Anderson Lane
Austin, TX 78752
Click Here
Utah
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84114
Click Here
Vermont
Agency of Education
219 North Main Street, Suite 402
Barre, VT 05641
Click Here
Virginia
State Council of Higher Education for Virginia
101 North 14th Street, 9th Floor
Richmond, VA 23219
Click Here
Washington
917 Lakeridge Way SW
Olympia, WA 98502
Click Here
Washington Workforce Board
128 10th Avenue SW
PO Box 43105
Olympia, WA 98504-3105
Click Here
est Virginia
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard, East, Suite 700
Charleston, WV 25301-2800
Click Here
Wisconsin
Department of Safety and Professional Services
4822 Madison Yards Way
Madison WI 53705
Click Here
Wyoming
Wyoming Department of Education
122 W. 25th Street, Suite E200
Cheyenne, WY 82002
Click Here
American Samoa Board of Higher Education
P.O. Box 2609
Pago Pago, AS 96799-2609
Commonwealth of Northern Mariana Islands
P.O Box 501250
Saipan, MP 96950-1250
Federated States of Micronesia – Department of Education
P.O. Box PS 87
Palikir, Pohnpei, FM 96941
Guam Board of Regents
UOG Station
Mangilao, Guam 96923
Republic of the Marshall Islands – RMI Scholarship and Loan Board
P.O. Box 1436
Majuro, Marshall Islands 96960
Republic of Palau – Ministry of Education
P.O. Box 189
Koror, Palau PW 96940
US Virgin Islands Department of Education
1834 Kongens Gade
St. Thomas, VI 00802-674
